Terms of Service

### Agreement to Terms

By accessing, browsing, or using the Perception X2 platform ("Platform"), operated by CryptoMize ("Company," "we," "us," or "our"), you ("User," "Client," or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to all provisions of these Terms, you must immediately discontinue use of the Platform.

### Binding Agreement

These Terms constitute a legally binding agreement between you and CryptoMize. They govern your access to and use of the Platform, including all features, tools, content, and services made available through Perception X2. By creating an account, subscribing to services, or otherwise engaging with the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

### Authority to Bind

If you are accepting these Terms on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to the entity you represent. If you lack such authority, you may not accept these Terms or use the Platform on behalf of the entity.

### Additional Terms

Certain features, services, or integrations may be subject to additional terms, conditions, or policies ("Additional Terms"). Such Additional Terms are incorporated into these Terms by reference. In the event of a conflict between these Terms and any Additional Terms, the Additional Terms shall govern with respect to the applicable feature, service, or integration.

---

For the purposes of these Terms, the following definitions apply:

**Platform** means the Perception X2 autonomous perception amplification engine and all associated tools, dashboards, APIs, content, documentation, and services provided by CryptoMize.

**Services** means all services provided through the Platform, including but not limited to perception management, narrative engineering, content intelligence, reputation monitoring, crisis response, and analytics.

**Client Data** means any data, content, information, or materials submitted, uploaded, or otherwise provided by you to the Platform in connection with your use of the Services.

**Output Data** means any data, reports, analytics, content, insights, or other materials generated, produced, or delivered by the Platform in connection with your use of the Services.

**Account** means your registered account on the Platform, including all credentials, settings, preferences, and associated data.

**Subscription** means your selected service tier, plan, or package that governs your access to specific Platform features and capabilities.

**Confidential Information** means any non-public information disclosed by either party to the other in connection with these Terms, whether disclosed orally, in writing, or through any other means, including but not limited to business plans, technical data, trade secrets, and proprietary methodologies.

**Authorized Users** means individuals who are authorized by you to access and use the Platform under your Account, including employees, contractors, and agents.

**Service Level Agreement (SLA)** means the service levels, uptime guarantees, and performance commitments specified in your Subscription or service agreement.

**Intellectual Property** means all patents, copyrights, trademarks, trade secrets, and any other proprietary rights.

---

### Age Requirement

You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you are at least eighteen years old and have the legal capacity to enter into binding agreements.

### Organizational Authority

If you are using the Platform on behalf of an organization, you represent and warrant that:

- You have the legal authority to bind the organization to these Terms - The organization is duly organized and in good standing under applicable law - Your use of the Platform is within the scope of your authority - The organization has not been previously suspended or removed from the Platform

### Compliance with Laws

You represent and warrant that your use of the Platform will comply with all applicable laws, regulations, and ordinances in the jurisdictions where you operate. You acknowledge that the Platform may be subject to export control laws and sanctions regulations, and you agree not to use the Platform in violation of any such laws.

### Prohibited Persons

You may not use the Platform if you are:

- Located in, or a resident of, any jurisdiction subject to comprehensive sanctions - Listed on any government list of prohibited or restricted parties - Engaged in any activity that would violate applicable laws or regulations - Using the Platform for any purpose that is unlawful or prohibited by these Terms

---

### Account Creation

To access certain features of the Platform, you must create an Account. During registration, you agree to provide accurate, current, and complete information. You agree to update your information as necessary to maintain its accuracy.

### Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password and any API keys. You agree to:

- Use strong, unique passwords for your Account - Enable multi-factor authentication where available - Immediately notify us of any unauthorized access or security breach - Accept responsibility for all activities that occur under your Account

### Account Responsibility

You are responsible for all activity that occurs under your Account, whether or not authorized by you. This includes all actions taken by Authorized Users and all data submitted or generated through your Account. You agree to implement appropriate access controls and supervision for all Authorized Users.

### Account Suspension

We reserve the right to suspend or terminate your Account at any time if we reasonably believe:

- Your Account has been compromised or unauthorized access has occurred - Your use of the Platform violates these Terms - Your use poses a security risk to the Platform, other users, or third parties - Required by applicable law or regulatory authority

### Account Data

Upon termination of your Account, we will retain your Account data in accordance with our data retention policies as described in our [Privacy Policy](/legal/privacy). You may request export of your Client Data prior to termination, subject to the terms of your Subscription.

---

### Permitted Use

You may use the Platform solely for your internal business purposes and in accordance with these Terms, your Subscription, and all applicable laws. Your permitted use includes:

- Accessing and using the Platform features included in your Subscription - Generating and downloading Output Data for your internal business purposes - Integrating the Platform with your authorized third-party systems - Training Authorized Users on Platform usage

### Prohibited Use

You shall not use the Platform for any purpose that:

- Violates any applicable law, regulation, or ordinance - Infringes upon the rights of any third party - Involves the distribution of malware, viruses, or any malicious code - Attempts to gain unauthorized access to the Platform or other systems - Interferes with or disrupts the Platform or its infrastructure - Reverse engineers, decompiles, or disassembles any part of the Platform - Removes, alters, or obscures any proprietary notices or labels - Resells, sublicenses, or distributes the Platform without authorization - Uses automated systems or bots to access the Platform without written consent - Engages in any activity that could damage, disable, or impair the Platform

### Usage Limits

Your use of the Platform may be subject to usage limits as specified in your Subscription. These limits may include API call volumes, data storage, persona deployment caps, and concurrent user limits. Exceeding your Subscription limits may result in additional charges or temporary suspension of access until limits are restored.

### Acceptable Content

You agree that all Client Data submitted to the Platform will:

- Be accurate and not misleading - Comply with all applicable laws and regulations - Not contain defamatory, obscene, or unlawful material - Not infringe upon intellectual property rights of third parties - Not constitute unsolicited commercial communications (spam)

---

### Platform Overview

Perception X2 is an autonomous perception amplification engine designed to shape, protect, and amplify digital presence across multiple platforms. The Platform operates across 50+ digital platforms, deploying content with platform-specific optimization to manage client perception at scale.

### Service Components

The Platform provides the following core capabilities:

- **Narrative Engineering** — AI-powered narrative creation, optimization, and deployment - **Content Intelligence** — Automated content generation, curation, and performance optimization - **Reputation Monitoring** — Real-time monitoring across 50+ digital platforms - **Crisis Response** — Rapid detection, assessment, and response to reputation threats - **Analytics & Reporting** — Comprehensive dashboards, 144-dimensional emotional resonance mapping, and performance metrics - **Platform Integrations** — RESTful API access, CRM integrations, and third-party system connections

### Service Availability

We strive to maintain 99.9999% platform uptime. However, we do not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance windows will be communicated in advance when possible. We are not liable for any downtime, delays, or interruptions caused by factors beyond our reasonable control.

### Support Services

Support is provided in accordance with your Subscription level. Support response times vary by severity and are specified in your service agreement. We provide:

- Technical support for Platform issues - Onboarding assistance for new clients - Documentation and knowledge base access - Dedicated account management for eligible Subscription tiers

### Service Modifications

We reserve the right to modify, update, or discontinue any feature of the Platform at any time. We will provide reasonable advance notice of material changes that may affect your use of the Platform. Continued use of the Platform following such changes constitutes acceptance of the modified services.

---

### Company Intellectual Property

All right, title, and interest in and to the Platform, including but not limited to all software, algorithms, models, interfaces, designs, documentation, and proprietary methodologies, are and shall remain the exclusive property of CryptoMize and its licensors. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited use rights expressly granted herein.

### Client Data Ownership

You retain all right, title, and interest in and to your Client Data. Nothing in these Terms transfers ownership of your Client Data to us. You grant us a limited, non-exclusive license to process your Client Data solely as necessary to provide the Services to you.

### Output Data

Output Data generated by the Platform in connection with your use of the Services is provided for your use in accordance with your Subscription. Ownership and usage rights for Output Data are governed by the terms of your specific service agreement.

### License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for the duration of your Subscription, solely for your internal business purposes.

### Restrictions

You shall not:

- Copy, modify, or create derivative works of the Platform - Remove, alter, or obscure any proprietary notices - Transfer, sublicense, or assign your access rights without written consent - Use the Platform to develop a competing product or service - Access the Platform to build a similar or competing product - Disclose benchmark or performance data without written consent

### Feedback

If you provide feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without obligation to you.

---

### Privacy Policy

Your use of the Platform is also governed by our [Privacy Policy](/legal/privacy), which describes how we collect, use, store, and disclose your information. By using the Platform, you consent to the practices described in the Privacy Policy.

### Client Data Handling

We process Client Data in accordance with our [Privacy Policy](/legal/privacy) and applicable data protection laws, including GDPR and CCPA. We implement industry-standard security measures, including AES-256 encryption at rest and TLS 1.3 encryption in transit, to protect your data.

### Data Ownership

As stated in Section 7, you retain ownership of your Client Data. We will not use your Client Data for purposes other than providing the Services to you, unless you provide explicit consent.

### Data Security

We maintain a zero-trust security architecture and are SOC 2 Type II certified and ISO 27001 compliant. For details on our security practices, please refer to our [Security](/legal/security) page.

### Data Retention

Client Data is retained in accordance with our data retention policies as described in the [Privacy Policy](/legal/privacy). Upon termination of your Account, data will be handled as specified in your service agreement or as required by applicable law.

### Third-Party Processing

We may engage third-party service providers to process Client Data on our behalf. All such processors are bound by data processing agreements that ensure equivalent protection of your data. For details, refer to our [Privacy Policy](/legal/privacy) and [Compliance](/legal/compliance) pages.

---

### Subscription Fees

Access to the Platform requires a paid Subscription. Fees are as specified in your service agreement or order form. All fees are quoted in the currency specified in your service agreement unless otherwise stated.

### Payment Terms

Payment is due as specified in your service agreement. Unless otherwise agreed, fees are invoiced in advance on a recurring basis. Late payments may incur interest at the rate specified in your service agreement or, if not specified, at the maximum rate permitted by applicable law.

### Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all taxes associated with your Subscription, excluding taxes based on our net income.

### Fee Adjustments

We reserve the right to adjust fees upon reasonable notice, effective at the start of your next billing cycle. Material fee changes will be communicated at least thirty (30) days in advance. Continued use of the Platform following fee adjustments constitutes acceptance of the new fees.

### Refunds

Fees paid are non-refundable except as required by applicable law or as expressly stated in your service agreement. If you terminate your Subscription, you will not receive a refund for fees already paid, unless otherwise specified in your service agreement.

### Suspension for Non-Payment

We reserve the right to suspend your access to the Platform if payment is not received within the timeframe specified in your service agreement. Suspension of access does not relieve you of your obligation to pay outstanding fees.

---

### Disclaimer of Consequential Damages

To the maximum extent permitted by applicable law, in no event shall CryptoMize, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, business opportunities, goodwill, or other intangible losses, arising out of or in connection with:

- Your use of or inability to use the Platform - Any unauthorized access to or alteration of your data - Any conduct or content of third parties on the Platform - Any content obtained from the Platform - Any other aspect of your relationship with CryptoMize

### Liability Cap

To the maximum extent permitted by applicable law, the total aggregate liability of CryptoMize, its affiliates, officers, directors, employees, agents, or licensors arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of:

- The total fees paid by you to CryptoMize in the twelve (12) months preceding the event giving rise to the liability - One hundred currency units (100) of the currency specified in your service agreement

### Exclusions

The limitations in this section apply regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, or any other theory, and even if CryptoMize has been advised of the possibility of such damages.

### Basis of the Bargain

You acknowledge and agree that CryptoMize has offered the Platform, set its prices, and entered into these Terms in reliance upon the disclaimers of warranty and limitations of liability set forth herein. These provisions allocate risk between the parties and form an essential basis of the bargain.

---

### Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless CryptoMize, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

- Your use of the Platform or Services - Your violation of these Terms - Your violation of any applicable law or regulation - Your violation of any third-party rights - Any Client Data submitted to the Platform - Your negligent or willful misconduct

### Indemnification Procedure

We will provide you with prompt written notice of any claim subject to indemnification. Failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent that such failure materially prejudices your defense. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate fully with us in asserting any available defenses.

### Limitations

Our indemnification obligations, if any, shall be as expressly stated in your service agreement. These obligations are limited to claims arising directly from our breach of these Terms or our gross negligence or willful misconduct.

---

### "As Is" and "As Available"

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

### No Warranties

Without limiting the foregoing, CryptoMize does not warrant that:

- The Platform will be uninterrupted, timely, secure, or error-free - The results obtained from use of the Platform will be accurate or reliable - The quality of any services, information, or other material obtained through the Platform will meet your expectations - Any errors in the Platform will be corrected - The Platform is free of viruses or other harmful components

### Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, the above limitations may not apply to you. In those cases, our warranties and liability will be limited to the fullest extent permitted by applicable law.

---

### Termination by You

You may terminate your Account and Subscription at any time by contacting us in accordance with your service agreement. Termination does not relieve you of any obligation to pay outstanding fees. Unless otherwise specified in your service agreement, fees already paid are non-refundable.

### Termination by Us

We may suspend or terminate your access to the Platform immediately upon written notice if you:

- Breach any material provision of these Terms - Fail to pay fees when due - Engage in prohibited use of the Platform - Pose a security risk to the Platform, other users, or third parties - Become insolvent, file for bankruptcy, or make an assignment for the benefit of creditors - Are required to do so by applicable law or regulatory authority

### Effect of Termination

Upon termination of your Account:

- Your right to access and use the Platform ceases immediately - All outstanding fees become immediately due and payable - We will make Client Data available for export for a period specified in your service agreement - After the export period, Client Data may be deleted in accordance with our data retention policies - All provisions that by their nature should survive termination shall survive, including Sections 2, 7, 8, 10, 11, 12, 14, and 17

### Data Recovery

Following termination, recovery of Client Data may be subject to additional fees as specified in your service agreement. We are not obligated to maintain Client Data beyond the export period specified in your service agreement.

---

### Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction specified in your service agreement, without regard to its conflict of laws provisions. If no jurisdiction is specified, the laws of the applicable jurisdiction shall apply.

### Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice describing the nature and basis of the claim. The parties shall attempt to resolve the dispute through good-faith negotiations for a period of not less than sixty (60) days from the date of such notice.

### Binding Arbitration

If the dispute cannot be resolved through informal negotiations, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be finally resolved by binding arbitration in accordance with the rules of the arbitration institution specified in your service agreement. If no institution is specified, the arbitration shall be conducted under the rules of a mutually agreed-upon arbitration institution.

### Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against CryptoMize.

### Equitable Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

### Jurisdiction

For any matters not subject to arbitration, each party irrevocably submits to the exclusive jurisdiction of the courts of the jurisdiction specified in your service agreement. If no jurisdiction is specified, the courts of competent jurisdiction in the applicable jurisdiction shall have exclusive jurisdiction.

---

### Definition

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond the party's reasonable control, including but not limited to:

- Natural disasters (earthquakes, floods, hurricanes, or other severe weather events) - Epidemics, pandemics, or public health emergencies - War, terrorism, armed conflict, or civil unrest - Government actions, sanctions, embargoes, or regulatory changes - Labor disputes, strikes, or industrial action (other than involving the affected party's own employees) - Fire, explosion, or infrastructure failure not caused by the affected party - Cyberattacks, distributed denial-of-service attacks, or other security incidents affecting third-party infrastructure - Failure of third-party telecommunications, power supply, or internet services - Actions or omissions of third-party service providers not within the affected party's reasonable control

### Notification

The affected party shall provide prompt written notice to the other party of the force majeure event, including the expected duration and impact on performance. The affected party shall use commercially reasonable efforts to mitigate the effects of the force majeure event and resume performance as soon as practicable.

### Extended Force Majeure

If a force majeure event continues for a period exceeding ninety (90) days, either party may terminate the affected services upon written notice without further liability, except for obligations accrued prior to termination.

### Exclusions

Force majeure shall not excuse any obligation to make payments due under these Terms, nor shall it apply to any obligation that can be performed through the exercise of reasonable diligence and alternative measures.

---

### Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. We will indicate the date of the last revision at the top of this page. Material changes will be communicated through one or more of the following methods:

- Email notification to the address associated with your Account - In-Platform notification or banner - Posting on our website at perception.ac/legal/terms

### Effective Date

Unless otherwise specified, modifications to these Terms become effective upon posting. Your continued use of the Platform following the effective date of any modifications constitutes your acceptance of the revised Terms.

### Review Responsibility

You are responsible for reviewing these Terms periodically. We encourage you to review this page regularly to stay informed of any updates.

### Material Changes

For material changes that significantly affect your rights or obligations, we will provide at least thirty (30) days' advance notice before such changes take effect. During this notice period, you may terminate your Account if you do not agree to the modified Terms, subject to the termination provisions in Section 13.

---

### Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

### Entire Agreement

These Terms, together with any applicable service agreement, Privacy Policy, and any Additional Terms, constitute the entire agreement between you and CryptoMize regarding the Platform and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

### Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of CryptoMize. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

### Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

### Independent Contractors

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and CryptoMize. Each party is an independent contractor.

### Notices

All notices required or permitted under these Terms shall be in writing and shall be delivered to the addresses specified in your service agreement or, if no address is specified, to the email address associated with your Account. Notices shall be deemed received upon actual delivery, or if sent by email, upon confirmation of receipt.

### Headings

The section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

### No Third-Party Beneficiaries

These Terms do not confer any rights or remedies upon any person or entity other than the parties hereto, except as expressly provided.

### Survival

All provisions that by their nature should survive termination shall survive, including but not limited to Sections 2, 7, 8, 10, 11, 12, 14, and 17.

---

### Legal Inquiries

For questions about these Terms of Service:

**Email:** legal@perception.ac **Subject Line:** Terms of Service Inquiry -- [Brief Description] **Response Time:** Within 5 business days

### Security Inquiries

For security-related inquiries or to report a vulnerability:

**Email:** security@perception.ac **Subject Line:** Security Inquiry -- [Brief Description] **Response Time:** Within 24 hours

### General Support

For general questions about the Platform or your Account:

**Email:** support@perception.ac **Response Time:** Within 24 hours for active clients

### Data Protection Officer

For data protection or privacy-related inquiries:

**Email:** dpo@perception.ac **Subject Line:** Data Protection Inquiry -- [Brief Description]

---

### Related Legal Documents

- [Privacy Policy](/legal/privacy) -- How we collect, use, and protect your data - [Security](/legal/security) -- Our security architecture and practices - [Compliance](/legal/compliance) -- Regulatory compliance and certifications - [Cookie Policy](/legal/cookies) -- How we use cookies and tracking technologies

---

**CryptoMize** | Perception X2 Platform Global operations across multiple continents 15+ years of operational excellence | 300+ elite clients | Zero security incidents